We appreciate each and every one of our visitors and would like to give you a 100% safe and friendly experience.
We Do Not receive product returns however, If for any reason one of the items you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date.
To claim a refund, please contact our Customer Support Team ( https://primejewelries.com/contact-us/ ) with your Order Number, reason for your return, and (if applicable) evidence/photos of any product faults. We will be happy to ship you a new item, or refund the price you paid for the product .
It may take up to 5 working days for us to process your refund, Once we have inspected the request and assessed that it is in an acceptable claim, we will credit the original payment method according to the processing time of your bank.
Please note that if a product is out of stock it may take up to 5 additional days for the product to be restocked and shipped, a message will be sent with a notification to the costumer, if for any reason, the additional waiting time is not acceptable by the customer, a full refund will be available.